Last updated: Jun 06, 2020
www.misters.in (also referred to as "misters.in" or "Website") is
totally committed to protecting your privacy and ensuring the security of any personal information received from you
via virtual technology platform through the Website, which brings the doctors, patients and pharmacies together at
one platform (“Platform”). Health Factorial facilitates the purchase of pharmaceutical
products for sale by various relevant pharmacies and the User may consult the empanelled doctors on the Platform who
wish to provide online remote consultations for treatment to the Users (“Services”). In
order to provide You with uninterrupted use of our Services, We may collect and, in some circumstances, disclose
information about You. By visiting the Website wherein You consent to Health Factorial collection, use, storage,
effective as of the date set forth above and is only applicable to the Website and not to any other website that you
may be able to access from the Website which may have its own data collection and use practices and policies. Such
information may be classified as personal information under the purview of Regulation 4 of the Information
Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. We
published in accordance with:
Section 43 A of the Information Technology Act, 2000;
Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive
Personal Information) Rules, 2011 (the "SPI Rules"); and
Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
visit(s) to the Website, and how We protect the information that You provide to Us when You use Our Website. You can
be assured that misters.in will use such information sensibly and carefully, and only in accordance with this
place orders on the Website. Any information that You provide to misters.in is subject to Our Privacy
Customer Support Desk@ firstname.lastname@example.org
- “We”, “Our”, and “Us” shall mean and refer to the creators of
- “You”, “Your”, “Yourself”,
“Patient” and “User” shall mean and refer to natural and legal individuals who
use the Website, including End-Users, Patients, general Users and Practitioners.
“Personal Information” shall mean and refer
to any personally identifiable information that may include User name, e-mail address, other contact
details, and information about products and Services that User has purchased or shown an interest in. It
may also mean User’s age so to determine which product and Services are relevant for the User.
“Third Parties” refer to any website, application, company or individual apart from the
User and the creator of this Website.
“Practitioners” refers to the empanelled doctors with Health Factorial, who shall
recommend the product as per Your requirements.
- In order to use the Services of this Website,
information that We collect and receive on and through Health Factorial; it does not apply to practices
businesses that We do not own or control or people We do not employ.
- By using this Website, You agree to the terms
treated as You use this Website and its Services. The following discloses Our information
- As part of providing Our Services to You, We may
need to send routine communications to You, such as order transaction emails and other administrative
through email and notifications posted on the Website or through other means available, including text
forms of messaging. Though we prefer to communicate with our Customers via email, as may be deemed
agree to receive Our phone calls, related to Your requests on misters.in.
We may collect the following information:
- Personal data of the User such as, but not limited
to, name, e-mail address, mobile and home telephone numbers, age, date of birth, occupation and
and if necessary, a valid credit card number, expiration date, and any other information We require to
- The User’s e-mail and contact information, GPS based location;
- The User’s tracking Information such as, but not limited to the device ID, Google
- The User’s data sent across through the Website;
- As a User of Health Factorial, You may provide information about Yourself, Your spouse or
friends, their health issues, previous medication taken, previous medical conditions, allergies, etc. to
- The Information specified above and collected by us may be classified as ‘Personal
or ‘Sensitive Information’ under the Information Technology (Reasonable security practices
procedures and sensitive personal data or information) Rules, 2011. Collection of information which has
designated as ‘sensitive personal data or information’ under the Information Technology
security practices and procedures and sensitive personal data or information) Rules requires Your
applicable law. Our Services may be unavailable to You in the event such consent is not given;
- When You browse the Website, We may also collect information regarding the pages you viewed,
addresses from which you arrive or click through to, time spent on certain pages, download errors and
times. All this information helps us analyse Customers' trends and preferences, and thus assist us in
- For Practitioners using Health Factorial, We would collect Your name, education,
of practicing hospitals/clinics, contact information, achievements, Device ID (IMEI), location, etc. If
Health Factorial by accessing it through your Google+, facebook profiles or any other API’s, We
data as well.
EXTERNAL LINKS ON THE WEBSITE:
- The Website include offer from Our vendors, advertisements, hyperlinks to other
applications, content or resources. We have no control over such external links present in the site,
provided by persons or companies other than Us.
- You acknowledge and agree that We are not responsible for any collection or disclosure of
Information by any external sites, companies or persons, nor do We endorse any advertising, products or
materials on or available from such external application, websites or resources. You further acknowledge
that We are not liable for any loss or damage which may be incurred by You as a result of the collection
disclosure of Your personal information by external website, sites or resources, or as a result of any
placed by You on the completeness, accuracy or existence of any advertising, products or other materials
available from such website, applications, websites or resources. When You have clicked on a Third Party
website. These external, websites/third party and resource providers may have their own privacy policies
the collection, storage, retention and disclosure of Your Personal Information that You may be subject
- We may allow third parties/individuals to display advertisements when You use the Website.
OUR USE OF YOUR INFORMATION:
- We will use the information to provide You with any products or Services You request and to
business efficiently. We may also use it to contact You if necessary.
- From time to time, Health Factorial may also use Your Personal Information to send you
promotional material, including information about new products, features and enhancements, special
that may be of interest to You. You can contact us at any time vide Our Support Desk@ email@example.com to let us know that You do not want Us to use
information for this purpose.
- We may also use Your Personal Information for our internal marketing and demographic studies,
can constantly improve the products and Services and can better meet Your needs. The information is also
customise Your experience with Health Factorial.
- We may release Your Personal Information to a Third-Party in order comply with a court order
similar legal procedure, or when We believe in good faith that such disclosure is necessary to comply
prevent imminent physical harm or financial loss; or investigate or take action regarding illegal
shall transfer information disclosed by You and information about You to the company we are acquired by
- The information made available by Patients is displayed exclusive to Practitioners and Health
and vice versa and is not made public in the Website.
DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES:
- When You use the Website, We must provide some of Your Personal Information to Third
give You better Services and for enhancement and visibility of Our Website. However, We do not sell or
individual customer names or other Personal Information to Third Parties except sharing of such
alliance partners or vendors who are engaged by Us for providing various promotional and other benefits
customers from time to time. Due to the existing regulatory environment, We cannot ensure that Your
without limiting and foregoing, We may be forced to disclose Your Personal Information to the
enforcement agencies or other Third Parties. Under certain circumstances, Third Parties may unlawfully
access transmission or private communications, or abuse or misuse Your Personal Information that they
from Our Website. Therefore, We does not promise, and You should not expect, that Your personally
information or private communications would always remain private. We may share your Personal
service providers and Practitioners with which you make arrangements through our Website. We provide
Personal Information needed to make and complete Your appointment / answer the query You post.
- We may share Our data, including Your Personal Information, with Our parent and/or
committed to serving Your needs through use of Our Website and related Services, throughout the world.
- We cooperate with law enforcement inquiries, as well as other Third Parties to enforce laws,
intellectual property rights, fraud and other rights. We can, and You so authorise Us, disclose Your
Information to law enforcement and other government officials as We, in Our sole discretion, believe
appropriate, in connection with an investigation of fraud, intellectual property infringements, or other
that is illegal or may expose Us or You to any legal liability.
- We gather up data such as personally identifiable information and disclose such information
non-personally identifiable manner to advertisers and other Third Parties for other marketing and
purposes. However, in these situations, We do not disclose to these entities any information that could
identify You personally. We may use Third-Party advertising companies to serve advertisement on Our
companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure
effectiveness. Any information that these Third Parties collect via cookies and action tags is
- Cookies are pieces of information that is placed on Your computer to help us accurately
many consumers are visiting the Website, how often they visit, and what content they are most interested
GIFs, sometimes called "web bugs," are file objects, usually a graphic image such as a transparent one
pixel GIF, that are placed on a webpage or in an e-mail message to monitor user behaviour. The GIF tells
address of the computer that fetched Our page, the URL of the page the GIF is on, the time the page was
type of browser used, and can tell Us a previously set cookie value.
- These cookies and clear GIFs let us know how many people are coming to the Website, how
how they are using the site, allowing us to make updates to content and improve navigation as
- As with any business, it is possible that as Our business develops, We might sell or buy
or assets. In such transactions, User/Customer information is typically one of the transferred business
Accordingly, in the event that misters.in, or substantially all of our assets, is acquired by a third
information may be one of the assets that is transferred or acquired by a third party. Under such
misters.in would, to the extent possible, require the acquiring party to follow the practices described
MAINTAIN CONFIDENTIALITY OF YOUR PRESCRIPTION
- We understand the confidential nature of the prescription You provide on the
Website for accessing the
Service and We treat Your prescription as a protected information.
and Policies on the Website shall be coterminous to these terms.
Address: Plot no. 800, Udyog vihar, phase 5, 122016